Refund & delivery policy

Last updated: 13 October 2026. Contact hello@kinetivy.com with your payment reference, product name and description of the issue. We aim to acknowledge purchase support within two business days.

Delivery problems

If payment was captured but access or files were not delivered, we will first restore access or supply a replacement. If we cannot resolve a confirmed delivery problem within five business days, we will arrange a refund through the original payment method.

Duplicate payments

Verified duplicate payments for the same purchaser and edition qualify for a refund of the duplicate amount. We will check provider records before confirming the refund.

Corrupt or materially incorrect files

Report a corrupt file or a material mismatch with the product description within seven days of purchase where possible. We will provide a corrected file or review a refund if a reasonable correction is not available. This reporting period does not override applicable law.

Change of mind and statutory rights

After the paid digital content has been supplied, change-of-mind refunds are considered case by case. Applicable consumer cancellation and refund rights continue to apply and take priority over this policy. Provider and bank processing times affect when an approved refund appears in your account.

Safe support

Please provide the payment reference rather than card or bank credentials. Refunds are processed through Razorpay to the original payment method; we will not ask you to share an OTP or password. A full refund revokes future online access to the refunded product.